We deliver worldwide through DHL and FEDEX including North America, South America, Australia, Far East, Middle East. Most deliveries are scheduled within 2/3 working days from the date of the order, except for products for which it is requested a further period of processing after the order and, if so, the delivery is expected by 7/8 working days from the date of order. Delivery times shown include only working days and no holidays. You can track the shipment of your order through the tracking number you will find in the mail confirming that shipment will be sent as soon as the courier will withdraw your purchase at our warehouse.
Find below our shipping rates and estimated delivery times:
EU & UK: € 10,00 / Free on all orders above 120,00 €. 3-5 business days. Please, allow us up to 2 business days for processing your order.
EXTRA UE: € 18,00 / Free on all orders above 200,00€. 3-5 business days. Please, allow us up to 2 business days for processing your order.
US & CANADA: € 15,00 / Free on all orders above 200,00€. 3-5 business days. Please, allow us up to 2 business days for processing your order.
REST OF THE WORLD: € 40,00. 5-8 business days. Please allow us up to 2 business days for processing your order.
We will happily refund items within 14 days of receipt, providing they are returned in their original packaging with no signs of use or misuse. According to the current legislation, please note that the postage for returning the product are at your expense.
Before proceeding to the return send us an email to firstname.lastname@example.org which provides: full name, address, order number – which you can find on the purchase invoice – the reason for the return and the date on which you would like our courier to collect the goods. Expenses made and any liability arising from theft and loss will be directly charged to you.
In the unlikely event that the product that you have purchased has been delivered faulty or defective, we will take care to bear all costs of shipping.
Returns are accepted for the majority of our products with the exception of the following:
- Sale items: Any item purchased at a discount of 50% or greater will be considered final sale
- Personalized jewelry: Any items that has been personalized - changing plating color, custom chain length or ring size or custom made.
Refunds take approximately one week to process since your return has been delivered to us and approved, and depending on your credit card, it can take 5 - 7 days for the refund to post to your account. Where applicable, special outbound shipping charges are not refunded.
We do monitor returns made by customers. Continued returns will be flagged and future orders potentially refused at our discretion.
Inside the package containing your jewel Vintouch you will find the purchase invoice, within which there will be a purchase code. To enjoy your 1 year warranty just keep a copy of the invoice.
Please remember that the warranty does not cover any damage caused by normal wear or abuse, or improper use of the product. The guarantee does not apply also on the products on which the customer or third parties have made alterations or repairs or have been abused after purchase or handled carelessly or whose quality defects are based on a transformation by the customer.