We're off to Christmas break. Orders will be shipped from Jan 4th. We're now off to Christmas Holidays. All orders will be processed and shipped from January 4th, 2021.

Shipping & Returns

DELIVERY INFOS

We deliver worldwide through UPS, DHL and FEDEX including North America, South America, Australia, Far East, Middle East. Most deliveries are scheduled within 2/3 working days from the date of the order, except for products for which it is requested a further period of processing after the order and, if so, the delivery is expected by 7/8 working days from the date of order. Delivery times shown include only working days and no holidays. You can track the shipment of your order through the tracking number you will find in the e-mail of confirmation of shipment. 

Shipping rates and estimated delivery times:

EU & UK 
Standard Delivery. 6,00 € / 3-5 working days. 
Express Delivery. 12,00 € / 1-2 working days. 
Free Delivery on orders above 100,00 €

US & CANADA 
International Standard Delivery. 15,00 € / 1-2 working days. 
Free Delivery on orders above 150,00 € (175 USD ca.)

EXTRA UE
 
International Standard Delivery. 18,00 € / 1-2 working days. 
Free Delivery on orders above 200,00 €

REST OF THE WORLD
International Standard Delivery. 40,00 € / 1-2 working days. 
Free Delivery on orders above 300,00 €

 

RETURNS 

We will happily refund items within 14 days of receipt, providing they are returned in their original packaging with no signs of use or misuse. According to the current legislation, please note that the postage for returning the product are at your expense.

Before proceeding to the return send us an email to customercare@vintouchjewels.com which provides: full name, address, order number – which you can find on the purchase invoice – the reason for the return and the date on which you would like our courier to collect the goods. Expenses made and any liability arising from theft and loss will be directly charged to you.

In the unlikely event that the product that you have purchased has been delivered faulty or defective, we will take care to bear all costs of shipping.

Returns are accepted for the majority of our products with the exception of the following:

  • Sale items: Any item purchased at a discount of 50% or greater will be considered final sale
  • Personalized jewelry: Any items that has been personalized - changing plating color, custom chain length or ring size or custom made.

Refunds take approximately one week to process since your return has been delivered to us and approved, and depending on your credit card, it can take 5 - 7 days for the refund to post to your account. Where applicable, special outbound shipping charges are not refunded.

We do monitor returns made by customers. Continued returns will be flagged and future orders potentially refused at our discretion.


CANCELLATION OF ORDERS

In case you change your mind and wish to cancel your order before it has been shipped, we will happily issue an immediate refund to you and cancel your purchase order. 

**Please note that starting from March 5th, 2020, PAYPAL is not refunding the commissions paid by the vendor on each transaction in case of refund.**

If you paid through PayPal and you want to cancel your order, we will refund the entire amount of it including shipping costs after deduction of PayPal commissions that are equal to 0,35€ + 3,4% on orders made from the EU or 5,5% on orders made from outside the EU. 

 

WARRANTIES

Inside the package containing your jewel Vintouch you will find the purchase invoice, within which there will be a purchase code. To enjoy your 1 year warranty just keep a copy of the invoice.
Please remember that the warranty does not cover any damage caused by normal wear or abuse, or improper use of the product. The guarantee does not apply also on the products on which the customer or third parties have made alterations or repairs or have been abused after purchase or handled carelessly or whose quality defects are based on a transformation by the customer.