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Customer Care

Product Care

How to contact us?
Please drop us an email at customercare@vintouchjewels.com for any question regarding your orders, returns and repairs. Our Team will get back to you in 48 hours.  
You can also contact us by phone dialing +39 (0)818810110 

Tips to keep your jewelry at its best
We suggest you to avoid contacts with soaps, detergents, chlorine and any other chemical substance that could alter the original characteristics of your jewel. 
When it is not worn, keep your jewelry piece in its bag in order to protect it from natural oxidation. 
Take it off before showering or bathing. 
Only if necessary, use a suede cloth and delicately clean the surface of the jewel with warm water. 

Vintouch jewels are 100% made in Italy in full compliance with the UE Reach/Rohs directives and Nickel-free so to avoid skin irritations.

Orders & Payment

Placing An Order
Once your order is placed, you will receive an order confirmation email from us. You will receive a shipping confirmation email with your tracking number once your order has been shipped. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.

Payment Methods
We accept all major credit and debit cards: Visa, MasterCard, American Express, JCB, PayPal, Amazon Pay and Google Pay. 

Sales Tax
Applicable sales tax will be charged on total merchandise, including shipping & handling fees on all orders that are aimed to the European Union. If you're purchasing from outside the European Union, please be aware that you might need to pay duties and custom taxes. Please visit our 'Shipping & Returns' section to get further informations about how we handle international Sales Taxes.

Warranties & Repairs

Repair Policy
Each hand-crafted Vintouch piece comes with our 2-Years Warranty. We will repair at no charge any manufacturing defect found within two calendar year of the date of purchase. 

Costs For Repairs 
In case you have accidentally scratched your jewelry or want your jewelry replated after your 2-Years Warranty expired, you will only be asked for a contribution to the shipping costs. The cost of the contribution may vary based on your location.

Submitting a Repair Request
To submit your Warranty or Repair, please contact us at customercare@vintouchjewels.com. Please note that we cannot process Warranty or Repair Requests which are not accompanied by the original copy of the invoice that is sent with your purchase. Our Customer Care Team will generate a shipping label for you.

Please allow up to eight weeks from the date your jewelry piece is received.